FAQs

1. How long does it take for an order to arrive?

At CLO, we commit to dispatching your parcel within 24–48 working hours (working days only). Please note that dispatches are processed only on working days to ensure smooth and timely operations.

During festive seasons or high-volume periods, there may be a significant delay due to courier load and regional restrictions. We request your kind patience during such times.

Delivery will be made only to the address provided at the time of order placement.

Note - Cash on Delivery is available PAN India. An additional charge will applied.

2. Can I track my order?

Yes, you will receive the tracking details from Courier partners website directly on your registered mobile number via SMS, along with your shipping confirmation.

3. Do I have to pay any other taxes and/or fees?

All taxes and other fees/charges are included in the price of the order.

1. Can I change or cancel my order?

Order cancellation or change in order can be done till the order has not been dispatched. Please email us mentioning your Order ID.

Note that requests must be made within 2 hours of placing the order.

2. What to do if I receive a faulty/incorrect item?

If you have received an order in damaged condition, products can be returned or exchanged within 5 days from the delivery date.

An unboxing video is mandatory for any damage claim.

3. What if pickup service is not available at the customer Pin code?

If pickup service is not available at your location, we kindly ask you to courier the parcel to us.

Please share the courier receipt with us within 2 working days so we can assist you further.

4. Can I change my delivery address or make any special requests for my order?

Any changes to the delivery address or special requests must be made within 24 hours of placing the order.

Unfortunately, we are unable to accommodate such requests after this window has passed.

We recommend reviewing your order details carefully before confirming your purchase to ensure everything is correct.

5. Why do the photograph and the real product have slight differences?

Slight variations in colour may occur due to lighting, screen resolution, or photography, but the product matches its description.